Senior Director, Software Engineering Management

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
This position reports to: VP, Application Engineering
ServiceNow makes work, work better for people.
We're changing the world of work by automating the activities, tasks and processes that make up day-to-day work life, helping the modern enterprise operate faster and be more scalable than ever before.
Our product, the Now platform is the intuitive, intelligent cloud platform for work that was built with a focus on people. It delivers digital workflows that automate previously manual processes across a whole business ecosystem including IT transformation, HR and employee experience and customer service.
We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.
Team
The charter of the ServiceNow IT Customer Experience Development team is to develop business applications and customizations on the ServiceNow platform. We develop easy-to-use innovative SaaS solutions for all our internal users and for our customers to interact with us. The team works on multiple complex projects simultaneously using Agile methodologies. We make use of Mobile, Virtual Agent, Machine Learning, NLU capabilities to develop impactful solutions for complex business problems.
IMPORTANT: This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication. Minimum Three years on a Green card OR US Citizen will be required for this role.
We are looking for...
• Significant experience in a technical leadership role, ideally managing large teams of developers spread across geographies.
• Exceptional people management skills with the ability to mentor and develop.
• Hands on development and design experience.
• Ability to go deep in technology and go wide in business application as per need.
• Exceptional communication and presentation skills.
• Previous experience of building large consumer facing application is a plus.
What you get to do in this role:
• Lead engineering team of 30+ developers and managers to work on various projects in a fast pace environment with focus on Innovation.
• Opportunity to work with the latest cloud platform and develop software using JavaScript/HTML/CSS and React JS/Seismic covering a wide spectrum of ServiceNow applications.
• Interact with technical product management team for new features and platform upgrades.
• Own the overall systems development life cycle for product implementation as well as custom built web applications on ServiceNow platform.
• Management and execution against project plans and delivery commitments.
• Drive collaboration platform roadmap and work across organizational boundaries to successfully deliver projects.
• Manage the day-to-day activities of the development team within an Agile/Scrum environment.
• Work closely with various groups to understand business requirements as well as architecture/design.
• Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and the organization's resources are managed responsibly, particularly in the areas of software development.
Qualifications
In order to be successful in this role, we need someone with:
• 18+ years of software development experience in a global hi-tech product development organization using JavaScript/Java/HTML
• Proven experience of leading large product engineering teams
• Experience with Cloud Dev. Machine Learning, Platforms, Web Dev, Frameworks, and service-oriented architecture.
• Ability to solve complex, technical problems, partnering with a wide range of audiences.
• Ability to design systems which are performant, secure, stable and scalable.
• Ability to handle multiple competing priorities in a fast-paced environment.
• A strong track record of project delivery for large, cross-functional, projects.
• Knowledge of ServiceNow platform is a big plus. Able to hire top talent and build a productive team.
• Knowledge of web development frameworks using Scripting languages - especially React JavaScript is an advantage.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Aptitude for understanding new technologies quickly
• B.Tech or M.S in Computer Science or equivalent.
• Working exposure to federal regulated markets software development will be a plus.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business
JV20
For positions in the Bay Area, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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