Senior Content Designer, AI

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role:  
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.  
 
This role is part of our Content Design practice within the experience design organization, which includes a diverse set of skills and backgrounds such as interaction designers, researchers, visual designers, technical writers, and more. We use our superpowers of empathizing with users, understanding their needs, and applying our expertise of designing through language to create product experiences customers love. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.  

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/   
 
What you get to do in this role:  

• Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products. This includes creating content wireframes, information hierarchies, prototypes, content standards, glossaries, and more. 

• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release. 

• Contribute to team projects: Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools. 

• Advocate for user-centric design: Ensure that all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards. 

Preferred Qualifications:   

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred   

• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience  

• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation  

• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)  

Basic Qualifications:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 

• Experience participating in the complete product development lifecycle of web and/or software applications  

• Experience in user experience design or industry experience (corporate, software, web or agency)  

#UXD 

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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