About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role:
- Manage end-to-end billing for Channel Partners and Marketplace accounts, including contract reconciliation, invoice generation, and error resolution
- Provide premium support to Gold Tier partners and respond to complex billing inquiries via the Billing queue
- Monitor partner accounts for usage, past-due balances, and apply corrective actions (credits, escalations, or collections follow-ups)
- Use Sugar platform to bill marketplace overages and follow up on payments or credits; ensure POs and SKUs are accurately maintained in SFDC CPQ
- Collaborate cross-functionally with Sales, Sales Ops, Legal, and Collections to resolve billing issues, communicate usage, and support ARR growth
- Identify and implement billing process improvements and system automations in partnership with IT and Finance
- Prepare billing reports, analyze trends and anomalies, and mentor junior team members in the U.S. and Pune
- Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent work experience
- 5+ years of experience in billing operations or a related field, with hands-on use of SFDC CPQ or similar platforms
- Skilled in reviewing contracts for accuracy and collaborating cross-functionally to resolve documentation issues
- Familiarity with revenue recognition principles as they relate to billing processes
- Proven ability to deliver both internal and customer-facing billing and invoice reports
- Experience optimizing and automating billing workflows for improved efficiency
- Strong analytical and communication skills, with proficiency in Excel; SQL knowledge is a plus
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 8/1/2025
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SS1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
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