Partner Program Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:

• Support in driving adoption and socialization of the Partner Programs strategy and roadmap with key stakeholders
• Support in internal and external program inquiries
• Support in creating/updating program guide, incentive guide, and other program documentation
• Define, evolve, and manage our Reseller Partner Program
• Work cross-functionally with internal stakeholders and outside vendors to support the program launch.
• Collaborate with partner management and enablement to ensure adoption and understanding.
• Create a governance process that will ensure end-to-end process compliance and ROI tracking.
• Help create tracking and analytics dashboards to manage and report program success to leadership.
• Help track and enhance KPIs and success metrics of new partner programs and incentive programs
• Drive adoption and escalation support from various internal and external stakeholders
• Drive Interlock with Partner Marketing, Finance, Accounting, and the Partnerships and Channels Org.
• Provide support in internal and external partner-facing meetings
• Support partner program annual and ad-hoc policy updates which incorporate cross-functional input and objectives
• Identify needed enhancements and capabilities to help drive partners' adoption and growth
• Support in conversations with senior Global Partnerships and Channels (GPC) and other cross-functional leaders to define program strategy and measurable benefits and KPIs
• Engage and collaborate with all stakeholders, including internal teams' Go-To-Market, Enablement, Marketing, Legal, Finance, Operations, IT, and participant partners
• Support in partner program messaging to partners as necessary and required

Qualifications
In order to qualify for and be successful in this role, you should have:

• Bachelor's degree or equivalent practical experience
• 6-8 years experience working in a partner organization in a program management/enablement / support role
• Understanding of business strategy related to sales and co-sell with partners
• Excellent communication and influencing skills, problem-solving, conflict resolution management, active listening, time management, and interpersonal skills
• Experience in working with partner ecosystems, including account and product management teams
• Strong and collaborative people skills with a win as a team attitude
• High energy level and a "can do" attitude
• Effective time manager, capable of delivering/executing on the tactics on multiple projects on time
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large organization
• Working with partners from a partner field or sales field role is a plus

Education

• Bachelor's degree or equivalent practical experience
• 6+ years' experience working in a partner organization in a program management / enablement / support role

For positions in California (outside of the Bay Area), we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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