DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
Reporting to the Market Intelligence Director within the HCM team, the Market Intelligence Manager will play a pivotal role in supporting the Product Marketing, Sales, Product, and Client Success teams. This role involves conducting thorough analyses of the competitive landscape, supporting exploratory research on market trends, and overseeing the operations of research and intelligence initiatives. Their insights will directly inform strategic decisions across the organization, shaping DailyPay's GTM and product roadmap strategy. This position offers a unique opportunity to contribute directly to the intelligence driving DailyPay's growth and success.
How You Will Make an Impact:
COMPETITIVE INTELLIGENCE
- Leading the strategic direction of competitive intelligence efforts by conducting comprehensive research on current and adjacent competitor sets to unveil crucial insights and emerging trends
- Utilizing CI software such as Klue and overseeing monitoring of feedback channels, synthesizing data into easily understandable formats, and providing actionable insights to inform strategic decision-making
- Managing and curating the competitive intelligence repository, ensuring it is regularly updated to meet current organizational needs and standards
- Developing intelligence digests to succinctly summarize top news and provide in-depth analysis of its implications for the organization
- Proactively managing SLAs to ensure timely collection and updating of intelligence resources and collaborating on intelligence reporting and asset creation
- Providing strategic recommendations for product positioning and competitive strategy
MARKET RESEARCH
- Driving the development and execution of strategic plans for market research initiatives aligned with overarching business objective
- Leading the analysis and interpretation of research findings to extract actionable insights and recommendations for decision-making
- Aggregating and synthesizing customer feedback and insights to inform product development, marketing strategies, and customer experience enhancement
- Communicating research findings and strategic recommendations effectively to senior management and key stakeholders through detailed reports, dynamic presentations, and interactive dashboards
OPERATIONAL EXCELLENCE
- Developing an ‘input’ process, where Research/ Intelligence serves as a critical input to the roadmap strategy discussions taking place at a company and business-unit level
- Identifying opportunities to streamline and optimize research processes to improve efficiency and reduce redundancies
- Implementing data quality standards, devising data governance frameworks, and overseeing data validation processes to ensure accuracy and reliability of market intelligence
- Evaluating and leveraging technology solutions to enhance market intelligence operations
What You Bring to the Role:
- 5+ professional experience in operations, research, PMM, or similar role
- Experience delivering process improvement strategies to support cross-department initiatives
- Experience managing research operations, including but not limited to: research vendor management, research initiative planning, data cleaning
- Experience in both structured and unstructured research methods
- Experience working in Klue or a similar CI tool
- Exceptional written & verbal communication skills
- Excellent time management and project management
- Experience working with data sets in excel
- Experience delivering thoughtful and impactful content through powerpoint
- Ability to work independently with minimal supervision
- Demonstrated professionalism and ability to navigate difficult questions/requests
- Flexibility to learn on an accelerated curve and adapt quickly to changing needs
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$111,000—$144,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$74,000—$96,000 USD
Remote, Standard
$70,000—$91,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
