Manager Tools & Observability

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking an experienced and forward-thinking Manager, Tools & Observability to lead the strategy, implementation, and life cycle management of all observability tools and platforms across Network and IT domains. This role will own and evolve the monitoring and observability ecosystem to ensure high availability, performance, and visibility across our complex telecommunications infrastructure. The ideal candidate will bring deep experience in operations, automation, and observability within the telecommunications or technology sector.
Responsibilities

• Observability Strategy: Develop and execute a comprehensive observability roadmap covering all technology domains, including Network, IT, and Cloud environments.
• Tool Ownership & Management: Lead the deployment, configuration, lifecycle management, and integration of observability tools such as:
  • Network Management Systems (NMS)
  • Grafana, Kafka, Flink
  • Alarm Manager, Splunk, AppDynamics
  • Device42 and additional emerging platforms
• End-to-End Monitoring: Drive real-time visibility, alerting, telemetry, logging, and metrics collection strategies to enable proactive issue identification and resolution.
• Automation & Integration: Champion automation of observability workflows and integration with ITSM/DevOps pipelines to improve responsiveness and reduce manual intervention.
• Incident Intelligence: Enable intelligent alerting and anomaly detection to support incident response and problem management processes.
• Cross-Functional Collaboration: Partner with Engineering, IT, Security, DevOps, and Network Operations teams to ensure observability tools align with business and operational needs.
• Lifecycle Governance: Maintain versioning, upgrades, scalability plans, and decommissioning strategies for all tools in the observability stack.
• Team Leadership: Build, mentor, and lead a team of observability engineers and platform specialists, ensuring knowledge growth and operational excellence.
• Vendor Management: Manage vendor relationships, evaluate new solutions, and drive platform optimization and cost-efficiency.

Qualifications

• Experience: 10+ years in the Telecommunications or Technology industry with a strong focus on Network and IT Operations, Automation, and Observability.
• Education: Bachelor's or Master's degree in Computer Science, Engineering, Telecommunications, or a related discipline.
• Technical Expertise:
  • In-depth knowledge of observability, monitoring, and alerting architectures across hybrid environments (on-prem/cloud)
  • Proven experience with observability platforms including Grafana, Splunk, AppDynamics, Kafka, Flink, and NMS tools
  • Familiarity with scripting, automation, and integration technologies (e.g., Python, REST APIs, Ansible)
  • Understanding of modern infrastructure (e.g., containers, microservices, cloud-native environments)
• Leadership Skills: Strong project and people management capabilities with a track record of driving operational excellence and tool adoption.
• Certifications (Preferred): Relevant certifications in observability tools, cloud (AWS, Azure, GCP), ITIL, or DevOps practices

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty