Manager, Sales Operations

Description
We are seeking a skilled and highly motivated Sales Operations Manager to join our team. As a Sales Operations Manager, you will play a crucial role in assisting our internal 'customers' (Sales, Customer Success, Finance & Accounting) and leading our Sales Operations team. The ideal candidate is collaborative and approachable and able to keep up with the demands of a growing company.
Responsibilities

• Manage and lead the team responsible for the sales operations policies and process; conduct team performance assessments and evaluation to ensure team is optimized.
• Provide strong leadership skills to evaluate ongoing sales team performance and provide training and coaching when necessary.
• Be responsible for the data integrity of Salesforce (managing the bookings process, Order and Contract creation and the accuracy of the downstream data as well as Order Fulfillment)Monitor system adoption, data compliance and governance in addition to performing continuous review of sales policies and processes to drive standardization.
• Provide first-tier support for any end-user process questions in Salesforce.
• Liaison effectively with customers and internal team members (including sales, business, legal, management, and technical stakeholders) ensuring all inquiries are followed up on and resolved in a timely manner.
• Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies.
• Financial skills and business acumen to understand sales profitability and opportunities.
• Technology skills to utilize CRM and database software tools in daily tasks.
• Ensure processing of executed legal agreements, including countersignature, filing, and CRM updates.
• Ensure completion of any RFP/RFQ/security questionnaires, vendor registrations or other documentation required to progress opportunities.
• Participate in Deal Desk to provide instruction/feedback to Sales reps and help brainstorm solutions to help progress deal flow.
• Enter a portion of orders into legacy CRM to facilitate downstream process (on a temporary basis to support transitional period).
• Effectively carry out management decisions, while reinforcing proper processes, communication skills and prioritization strategies.
• Assist management in identifying and resolving sales administration and operational problems/bottlenecks and assist in implementation of organizational strategies and best practices.
• Propose and drive any other initiatives approved by management that contribute to long-term sales operational and organizational excellence.

Requirements

• 5+ years of full-time work experience in Sales Operations, preferably in the tech industry
• 3+ years of full-time work experience in a Manager role with direct reports
• High-level of attention to detail, excellent organizational skills, and the ability to prioritize demands to meet deadlines
• Must be able to work in a fast paced, deadline-oriented environment, with the ability to initiate improvements in processes
• Strong oral and written English communication skills
• Able to work remotely and effectively manage time and priorities

Benefits

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family that starts from day one.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Bi-weekly lunches and monthly socials.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• On going support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac)
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

Company Description
Apryse is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
We are also a fast-growing company, chosen as one of Canada's Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada's best employers for recent graduates with its addition to the 2022 Career Directory.
Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 370, made eleven acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Internally, we foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. This role will be accepting internal and external applicants until April 8th, 2024.
Please note that due to the high volume of applications received, only short-listed candidates will be contacted.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
Thank you for your interest in Apryse!