We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is on a mission to create a world where everyone has access to the food they love and more time to enjoy it together. Achieving that vision means understanding our customers—shoppers, retailers, and brands—deeply and holistically. As our Quantitative Research Manager, you will lead a small, high-impact team that uncovers the “why” behind user behavior and turns data into clear direction for product, design, and marketing. You’ll be a player-coach who rolls up your sleeves to run studies while mentoring researchers to new heights. If you thrive in fast-moving environments, care about rigorous methods, and believe the best work happens when we Go Far Together, this role was made for you.
About the Role
You will spearhead end-to-end quantitative research that shapes Instacart’s most critical decisions—building measurement frameworks, tracking sentiment at scale, and partnering with Data Science to link attitudes to behaviors. Your insights will illuminate opportunities to Grow the Pie for shoppers, retailers, and brands alike. Expect to work cross-functionally, put it all on the table with clear storytelling, and serve generously by mentoring a talented team of researchers.
About the Team
The Instacart Research Team is a tight-knit group of mixed-methods experts passionate about the future of online grocery. We collaborate daily with Product, Design, Data Science, Engineering, and Marketing to ensure every Instacart experience is rooted in genuine customer insight. We value transparency, experimentation, and care—building an inclusive community where everyone can bring their authentic selves to work.
About the Job
- Drive the vision, roadmap, and standards for quantitative UX research; manage and coach a small team while remaining hands-on with high-impact studies.
- Partner with Data Science, Product, and Marketing leads to co-develop OKRs, measurement frameworks, and workflows that keep our research rigorous and aligned.
- Design, implement, and analyze a breadth of studies—tracking surveys, segmentations, conjoint/choice modeling, and behavioral analyses—that uncover actionable insights at scale.
- Link attitudinal and behavioral data to explain the “why” behind user actions, influencing product strategy and model development.
- Craft compelling, visually engaging stories that drive clarity, inspire cross-functional teams, and ultimately deliver delightful experiences for every Instacart customer.
About You
Minimum Qualifications
- 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity.
- 5+ years conducting UX research with a strong quantitative focus, including survey design, segmentation, and behavioral analysis.
- Proven record of influencing product and business decisions through data-driven storytelling.
- Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis).
- Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences.
- Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.
Preferred Qualifications
- SQL, R, or Python proficiency.
- Experience scaling CSAT/NPS or similar customer-satisfaction programs.
- Background in e-commerce, consumer tech, grocery, or multi-sided marketplaces.
- Master’s or PhD in a quantitative or behavioral science discipline.
- Track record of building research programs in ambiguous, zero-to-one spaces.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
