Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We're looking for an experienced Manager of Cruise to support account ownership and relationship management. The successful candidate will apply analytical skills, and business judgment to refine and execute against strategic priorities, deliver operational excellence and promote new product innovation and growth. This person will take ownership of projects and initiatives, carefully managing business requirements. The candidate must be able to execute on Upgrade’s unique capabilities to customized payment and marketing solutions. The ideal candidate will be able to build meaningful relationships with key people at varying levels within mid-and large cruise line accounts as well as their business partners.
What You’ll Do:
- Build strong, long-lasting relationships across all levels with large enterprise level clients, initially focusing on the cruise travel sector
- Plan, implement and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
- Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
- Prepare and deliver regular sales reports, forecasts, and performance analyses to clients and senior management
- Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
- Utilize your excellent organizational and time management skills to ensure projects remain on schedule
What We Look For:
- 5-8 years of B2B Commercial or General Management experience in the cruise industry
- Collaborative; able to build trusting relationships and deliver projects on time
- Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
- Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
- Strong strategy, research, analysis, and presentation skills
- Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
- Willingness to travel between 15-25% of the time
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#BI-Remote #LI-Remote
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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