GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
About our team
The Billing Operations Team at GitLab form part of the Revenue Accounting Group and are responsible for the Global Billing Operations within the order to cash process. The Manager, Billing Operations will report to the Snr Manager, Billing Operations and can be located in the US or Canada and manage a team of 3 at this time.
What you’ll do
- Manage a group of Billing Operations Analysts across North America
- Responsible for planning, organizing, and leading a billing operations team, including setting strategic direction and mentoring
- Responsible for the resolution of complex billing matters; ensuring the department’s systems are sufficient and meet current and future business needs and that all submissions and handling of data is performed with accuracy
- Work closely with Billing Operations and Analytics Manager in strategic initiatives to optimize all billing related activities
- Utilize privileged level access to applications in order to gather information, maintain and request changes
- Working knowledge of all billing requirements by deal type, entity, and channel
- Manage relationships with Sales Operations, Deal Desk, Accounts Receivable, and Revenue team
- Manage weekly, monthly, and quarterly reconciliation reporting
- Lead monthly booking to billing reconciliation to ensure financial data accuracy
- Establish and iterate on quality assurance processes and controls in monthly billing processes for compliance and internal audit
- Develop and implement billing system improvements, including defining requirements and performing user acceptance tests
- Perform routine operational tasks related to the Billing Applications and related components such as monitoring of queues, error reporting and overall system health
- Fulfill quarterly and annual audit requests
- Write and conduct performance evaluations for Subscription Billing direct reports
What you’ll bring
- Bachelor’s degree in Accounting/Finance or equivalent experience
- 5+ Years of experience in billing operations within the SaaS industry
- 3+ Years experience with Zuora and Salesforce from quote to cash
- Proven ability to perform strategic planning and set priorities for a billing department
- Proven track record for improving processes and problem- solving
- Strong leadership skills with an ability to coach and motivate
- Solid understanding of billing and financial concepts
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
- Ability to use GitLab
- System knowledge
- Zuora Billing
- Salesforce CRM
- Google Suite (Gmail, Google Docs, Sheets, etc.)
- Zendesk (preferred, not required)
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$78,400—$168,000 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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