Learning Business Partner - Ecosystem Readiness

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re looking for a strategic Learning Business Partner – Ecosystem Readiness to join the Global Learning & Development team (GLD). In this role, you’ll act as a trusted advisor to stakeholders across the business, designing and driving learning strategies that fuel performance, close capability gaps, and accelerate impact — with a strong emphasis on innovation, AI integration, and ecosystem enablement. 

You’ll sit at the intersection of strategy, data, and learning, working closely with cross-functional teams to align enablement initiatives with key business priorities. This is an exciting opportunity to shape how we empower our partners and learner ecosystem to thrive in a rapidly evolving environment. 

Primary Responsibilities: 

• Serve as the trusted learning business partner: Act as a liaison for developing comprehensive, tailored learning strategies that align with key stakeholder objectives, and address identified performance gaps 

• Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, and key success metrics 

• Data analysis and reporting: Collect, analyze, and interpret data to identify trends to support decisions on learning strategies 

• Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives. 

• Adoption: Evaluate, mitigate and report out on learning strategy performance and impact. 

• Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity. 

Qualifications

To excel in this role, we require someone with:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Proven success in navigating matrixed organizations and aligning cross-functional stakeholders. 

• A minimum of 5 years of experience in partner enablement, L&D, or a related field, preferably within a dynamic or technology-driven environment. 

• Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and translate insights into strategy and action. 

• Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts. 

• Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives. 

• Conflict resolution: Ability to mediate between business requirements and multiple stakeholders. 

• Solid understanding of organizational development and change management. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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