Inbound Sales - Pet Team

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
Training Schedule : Monday - Friday, 9 - 5:30pm EST for the first 3 weeks.
Shift details : 12:30-9pm EST, Monday - Friday.
PLUS One weekend (Saturday & Sunday) a month (10-7pm EST) on a rotating schedule
On the week you work weekend, you will be given 2 days off during the week to compensate for the weekend work. (not necessarily consecutive.)
Candidates that are within 50 miles and commutable to a MetLife office will be required in-office 1x per month.
The Inbound Sales Representative - Pet Insurance is responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purpose- always with you, building a more confident future -and aligned with MetLife's growth strategy, this role plays a critical part in expanding access to affordable pet insurance solutions. This is an exciting opportunity for a customer-focused sales professional to educate pet parents, solve problems, and deliver a WOW! experience that builds trust, loyalty, and long-term customer relationships.
Key Responsibilities

• Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies.
• Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals.
• Build strong rapport with customers by reinforcing the value of MetLife's brand and pet insurance products while delivering a high-quality customer experience.
• Resolve customer questions and concerns efficiently to minimize wait times and support customer retention.
• Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details.

Required Qualifications

• High school diploma or GED with a minimum of 2 years of sales experience, preferably in a customer-facing role.
• Active Property & Casualty Producers insurance license in home state required prior to hire, with the ability to obtain licenses in all 50 states as a condition of employment.
• Proven attendance reliability and ability to manage workload in a structured, performance-driven environment.
• Flexibility to work evenings and weekends based on business needs.

Preferred Qualifications

• Demonstrated sales success in an inbound service or direct sales environment, preferably within insurance or financial services.
• Experience in a contact center or service-oriented environment with strong objection-handling skills.
• Ability to thrive in a fast-paced, multi-tasking environment with performance metrics and deadlines.
• Strong written, verbal, interpersonal, and phone communication skills with a professional, customer-first sales mindset.
• Proficiency with MS Word, Excel, and internet-based systems, with strong attention to detail and adherence to policies and procedures.

The expected salary range for this position is $41,600 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.