Hospital Business Unit SMED Health Science Specialist Jacksonville, FL

ROLE SUMMARY
All over the world, Pfizer colleagues network together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. The HBU Specialty Brands is a dedicated clinical, commercial team responsible for calling on prioritized healthcare facilities and physicians across U.S. HBU Specialty Brands is responsible for customer interactions and promotion in multiple healthcare channels such as Hospitals, Specialty Pharmacy, Home Infusion, Ambulatory Surgery Centers. The team is also responsible for HCP interactions in a wide-range of surgical and rare-disease specialties.
The Hybrid Rep is responsible for launching new products, managing business relationships, formulary access, and product promotion within assigned accounts. The Hybrid Rep is charged with sales efforts and relationship development with key KOLs. The Hybrid Rep should possess in-depth expertise in virtual engagement and face to face, demonstrate strong selling skills, systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups) outstanding communications skills, able to analyze data, operation of digital and virtual tools/multi-platforms skills, ability to work remote collaboration with cross-functional internal teams and must have business acumen skills.
ROLE RESPONSIBILITIES

• Responsible for execution of strategy across channels including proactive tracking of delivery across channels ; work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines ; able to integrate guidance manager/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning ; proactive planning and optimization of call environment in multiple locations ; able to effectively plan day-to-day work based on personal and customer schedules ; collaborate effectively with other CF colleagues and Pfizer Connect team members
• E ffectively build rapport with customer in live and virtual environment ; maintain a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs) ; utilize current digital tools effectively (e.g., Zoom, Webex, Microsoft office), as well as adapt quickly to new/beta tools (e.g., digital triage app) for successful customer engagement ; leverage analytics to assist with insights and next best action
• Effectively use calendaring tools, leadership goals, and personal insights into customer priorities to prioritize outbound calls effectively; and bring insights from customer surveys to leadership to improve model
• Utilizes customer engagement skills to customize product messaging to meet business objectives, focus on customer needs, present the appropriate solution, and create successful interactions.
• Partner with key customers to grow business and drive product demand by proactively providing solutions to achieve business objectives and needs to achieve consistent and documented sales results
• Perform an analysis to rate accomplishment of objectives and set objectives for next call with specific account; develops partnerships with customers and has an in-depth understanding of their needs
• Delivers targeted messaging utilizing approved materials via customer engagement to drive product demand; leverages account priorities to drive a positive business trajectory; proactively provides insights for the development of new and innovative approved product messaging
• Work effectively with Hospitals, Specialty Pharmacy, Home Infusion, HCPs and office staff to plan for customer engagements in multiple formats (e.g., discussions and meals, virtual and in-person)
• Share product overview with promotional claims; share branded & unbranded product value proposition and clinically oriented disease state information (including RWE, Epi Data, healthcare disparities)-subject to PPC/RC approval
• Provide information on Reimbursement, PAPA programs, Pfizer hub programs (excluding individual cases); generate demand and ask the HCP to change their prescribing behavior (e.g. close sales); and discuss information on front end diagnostics (where applicable, subject to RC approval)
• Discuss already negotiated contract terms and pre-approved contract options (as needed) proactively answer top 10 on-label questions (provided pre-approved scripted responses an vis aids in toolbox; introduce future state Pfizer on-demand portal (Galaxy) with access to appropriate targeted content
• Hold 1x/year team introduction calls with subject-matter experts to discuss overview of each cross-functional role while maintaining limited coordination and role boundaries for Sales (e.g. medical reimbursement, KAM); able to use triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses war transfer for real-time hand-offs to cross-functional experts with some limitations

BASIC QUALIFICATIONS

• A Bachelor's Degree
• Minimum 3-5 years relevant experience including but not limited to professional sales or healthcare professional experience or business-related experience such as sales, customer service, marketing finance or HR
• Have a history of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability
• Valid US driver's license and a driving record in compliance with company standards
• Must reside in the geography

PREFERRED QUALIFICATIONS

• MBA or advanced degree is a plus
• Clinical Expertise: Enhanced Product Knowledge; Enhanced Disease State Knowledge and Customer Engagement
• Hybrid Selling Skills: Pre/post call evaluation ; engaging/messaging; transition of care/total office call; resource utilization; relationship and network building and presentation and value deliver; advanced virtual communication skills (e.g., empathy, listening, asking probing questions);; systematic approach to virtual engagement (e.g. clear agenda, next steps/follow-up); analytically driven; growth and entrepreneurial mindset; and flexible management

PHYSICAL/MENTAL REQUIREMENTS

• Field sales activity may require the following: driving, lifting, sitting, standing, walking, bending, ability to perform mathematical calculations and ability to perform complex data analysis.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Requires working the Operating room in a hospital in a surgical setting
• Field sales role may require 50% travel and overnights.
• Larger territory including South Georgia Albany, Valdosta, Brunswick, Jacksonville down to Daytona Beach area, Gainesville, Florida. It will require some overnights and 2-3 hour travel time.

Other Job Details:

• Last Date to Apply: June 26, 2024
• The annual base salary for this position ranges from $96,700 to $217,000. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Sales
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