Global Support Engineer

The Role

We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.

What Makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day 

• Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
• Have a clear understanding of the needs and workflows of users
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
• Delight users through effective and efficient communication and resolution of issues
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
• Maintain communication with users and internal stakeholders to ensure an excellent user experience

Basic Qualifications

• 2+ years experience in a support role (preferably with B2B or SaaS)
• Excellent written and verbal communication skills
• Proficiency in at least one programming language
• Ability to remain focused and flexible despite competing priorities
• Organizational, research, and time-management skills
• Strong troubleshooting and problem-solving skills
• A collaborative, helpful, and empathetic team player
• A quick and agile learner that can adjust strategies quickly
• Able to effectively identify severe issues and escalate them properly
• This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours 
• Excited about joining a fast-paced startup and working harder than they have ever worked before.

Salary Projection

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total salary in the range of USD $70,000-$110,000. This range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.