Enterprise Client Partner

As an Enterprise Client Partner, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.  This position is Remote. The preferred time zones are Eastern US and Central US.

A Day In Your Life

• You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
• You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their program value with the right offerings.
• You are responsible for retention and growth of Augury's customers, measured against renewal and upsell targets. 
• You develop and execute action plans to mitigate or minimize churn.
• You will engage with your customers' executive team to ensure that the ROI of Augury's products is known and understood, and uncover upsell opportunities that provide value. 
• You will be responsible for outreach to existing customers using discovery tactics to understand their current and future needs to grow Augury's footprint and relationship.
• You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
• You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
• You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner. 
• You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
• You bring new initiatives forward by identifying opportunities for continuous improvement and implementing them.

What You Bring

• Experience: 5+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or plant floor job experience.
• Relationship building:  Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.
• Tech savviness: Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. 
• Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer. 

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 - $150,000 that is composed of a 80/20 split of base salary + variable. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.