District Operations Manager - Mid Americas

Eaton’s Engineering Service & Systems division is hiring a District Operations Manager to lead our field services engineering team in Southern Ohio & Indiana. This position can be based out of our Westerville, OH, West Chester, OH, or Indianapolis, IN site and is subject to 25% travel. The District Operations Manager is responsible for managing the day-to-day field service business and associated personnel. In addition, this position will support the regional sales organization in growing regional markets through control of price and with an emphasis on value and service to the customer.

Eaton has the largest and most experienced team of field services representatives in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our representatives are knowledgeable about today’s cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
 

In this position you will; 

• Assure the safety of employees who work in low, medium, and high voltage work environments. Fosters and develops safety culture through field visits and coaching. Assures compliance with safety policies, assures safety equipment resources are available and properly tested, provides direction for proper disposal of hazardous and non-hazardous materials.
• Effectively manage a team of diverse and dispersed field-based workforce throughout assigned territory. Demonstrates good corporate citizenship. Assures the security and effective allocation of company resources and assets.
• Assure an effective and skilled staff is maintained through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies and standards.
• Act as a sales and marketing agent in conjunction with sales and operations management to ensure top-line sales and bottom-line profit objectives are met.
• Develop and manage accurate yearly and monthly forecasts to deliver on quarterly and yearly financial commitments.
• Responsible for driving operational excellence through service operations including, effective promotion and deployment of continuous improvement fundamentals, procurement and effective use of capital equipment for the territory, efficient execution of service orders, inventory management, managing receivables, and turn of backlog.

Basic Qualifications:

• Bachelor’s Degree from an accredited institution
• Minimum 7 years of experience in a service, sales or engineering role
• Minimum 5 years of supervisory experience leading an operations, service, or engineering unit
• Possess and maintain a valid and unrestricted driver’s license
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
  Willingness and ability to travel up to 25% of the time
• Relocation assistance will be provided to candidates outside a 50 mile radius of Indianapolis IN, West Chester OH, or Worthington OH 
   

Preferred Qualifications:

• Bachelor’s Degree with electrical focus
• Master’s degree required from an accredited institution, preferably in electrical field
• Knowledge and understanding of the Electrical Services industry, products and solutions.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.
• Electrical Contractor’s license
• Professional Engineering license
• General Contractor’s license
• Knowledge of power distribution, control products; as well as field service practices and procedures

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