Director, People Operations & Process Improvement

Who We Are

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.

With a corporate purpose of ‘In Pursuit of Better,’ Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.

What We Value: Our Culture

Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work.​

At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees’ voices and support an inclusive culture.

Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.

Our culture is built on our shared core values and commitment to be:

• Learners – We learn from our challenges and successes
• Leaders – We commit to continuous improvement
• Enthusiasts – We face challenges with optimism and believe anything is possible
• Achievers – We expect high standards for ourselves and enable the success of our teams
• Partners – We deliver value and positive impact to our partners

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Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

This role is a critical position on the People Operations & Total Rewards department senior leadership team. Revantage has recently deployed Workday HCM as our integrated HR technology platform. The company has also recently exited from a service model that was heavily reliant on a PEO for core HR operations including data management, reporting, compliance, payroll and benefit administration. This role will lead the continued build out of the Revantage People & Culture shared service support model to drive efficiency and scalability while providing the highest quality services to our portfolio partners.

How You Add Value

Team Leadership:

• Build, lead and grow a team of operations professionals both onshore and offshore, across 3 locations.
• Coach team members and provide growth opportunities.
• Expand the breadth and scope of the team through hiring exceptions talent in target locations.

Service Delivery:

• Lead the effort to define, document and evolve the Tiered support model for People & Culture (P & C).
• Establish, monitor and track clearly defined service levels agreements for all operational HR business processes.
• Design and implement processes for triaging cases, aligning and assigning work, and monitoring delivery to ensure we meet or exceed SLAs.
• Establish regular operations reviews and report out to senior management and other stakeholders.
• Collaborate with other Revantage P & C teams to deliver services in a tiered support model.
• Oversee the management of the Workday Help Module for Knowledge Management and Case Management. Identify and implement improvements or modifications such as creating new categories, templates, forms, response library and maintaining case solvers.

Change Management:

• Ensure operational readiness to support P & C initiatives, cyclical processes and program rollouts.
• Build, maintain, and nurture relationships with portfolio company HRBPs.
• Prepare and deliver communications and training to stakeholders on process changes and/or program rollouts as needed to ensure smooth transitions.

Data Management:

• Oversee and provides guidance and direction for all employee data management activities.
• Ensure data management processes are clearly documented.
• Establish and implement processes for conducting regular data audits to ensure data integrity.

Onboarding & Offboarding:

• Lead onboarding of new portfolio companies, including the development of the project timeline, execution of all data management activities, and preparing for operational support of the new company.
• Develops and maintains a playbook for bringing companies on or off of our services.
• Owns the onboarding process and offboarding for all employees.
• Ensures the maintenance and upkeep of onboarding and offboarding workflows.
• Partners closely with IT leadership.

Process Optimization:

• Critically analyze and assess HR business processes to identify opportunities for improvement.
• Lead design efforts, working both across functions and within People & Culture to improve service delivery.
• Acts as SME for P & C operational processes.

Compliance:

• Ensure that Revantage and our portfolio partners comply with federal, state and local laws and regulations.
• Partner with legal team to rollout required compliance campaigns and trainings.
• Partner with People Technology to implement compliance related technology changes.
• Ensure execution of required compliance reporting (e.g. EEO, pay equity, etc.)
• Ensure administration of compliance training, including tracking and reporting on completion to portcos.

What You Bring To The Role

• Bachelors degree in HR management, business, information services or related degree required.
• Must have 10+ years of experience in progressively responsible HR positions.
• Must have 5+ years leading an HR operations or HR services team.
• Must have 2+ years experience working with Workday HCM and other modules.
• Process oriented mindset.
• Must be comfortable articulating business requirements for development of technology solutions.
• Strong presentation skills and ability to convey information to stakeholders.
• Proficient in Microsoft PowerPoint and Excel.
• Prior experience with process mapping and documenting workflows.

Base Compensation Range:

Total Direct Compensation:  This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
  • Hybrid Work Policy
  • Productivity Hours – weekly meeting-free work time
  • Summer Fridays
  • Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement

Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email  [email protected]

Please review the job applicant privacy notice here.