Director - Business Transformation

Description and Requirements
Role Value Proposition:
The US Process and Service Excellence Team (business process reengineering) provides end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver core capabilities for our customers, our teammates, and the enterprise.
Key Responsibilities:
Lead and/or support business process reengineering engagements include the following:

• Baseline customer/employee experience and end-to-end business process.
• Assess processes and customer/employee experiences end-to-end.
• Design both near-term and strategic reengineering solutions that span customer experience, operational processes, digitization, automation, risk management practices.
• Develop comprehensive solutions, implementation plans, sizing and sequencing plans with business, technology, operations, and other stakeholders.
• Create commercially viable business cases that align assessment findings with business needs and strategies.
• Ensure sustainability of the work through measurement, management routines and capability building.
• Develop executive stakeholder materials and stories for decision and adoption.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree and related field experience required (7+ years preferred)
• Experience with a background in operational excellence, Lean, process reengineering and/or large-scale transformation
• High aptitude for critical thinking, analytics and problem solving.
• Ability to work across and break down organizational silos (end-to-end enterprise mindset)
• Ability to work professional disciplines (business, operations, technology)
• Intellectually curious and voracious learner
• Willingness to take calculated risks accelerate learning.
• Has a commercial mindset that can balance customer expectations, firm success, and people.
• Strong business acumen, with ability to ask critical questions.
• Credible advisor to business leaders
• Excellent communicator, with ability to sift through complexity and articulate key messages.
• Empathetic and high EQ to create followership and drive alignment across teams.
• Comfort with ambiguity and ability to focus across competing priorities.

Preferred:
• Practical experience with design-led thinking and experience design.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The wage range for applicants for this position is $120,000-$150,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services, and paid time off. All incentives and benefits are subject to the applicable plan terms.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.