Customer Experience Team Associate

Gopuff’s Customer Experience team is responsible for championing the voice of our customers with program, intelligence, auditing, CRM, and service capabilities that deliver a frictionless and unmatched experience across our customer’s journey; turning each interaction into a competitive advantage.

Qualifications

• Excellent communication skills both verbal and written.
• Excellent PC skills. Strong typing and Internet navigation skills required.
• Strong communication and customer service skills.
• Organizational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism.
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member of the team.
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong listening skills.
• Strong problem-solving skills and has the ability to multi-task.
• Willing to learn and grow with the position.
• Consistent in attendance and stable work history.
• Proven ability to provide excellent customer service.
• Detail oriented.
• Previous customer service or call center experience is preferred.
• Ability to work in an ever-changing environment.

Responsibilities

• Responds to incoming calls, emails, and complaints.
• Maintains personal productivity and quality standards that make a positive work environment, and ensure the highest customer satisfaction.
• Researches complex inquiries for quality control concerns and solves problems on individual case by case need.
• Identifies problems and trends and suggests resolutions to upper management, along with bringing new and creative ideas to increase work efficiency, and reduce company costs.
• Addresses any quality concerns with a shift leader, or upper management.
• Identifies, researches, and resolves customer issues, and assists other agents with any issue they require assistance for.
• Follows-up on customer issues not immediately resolved or handled appropriately.
• Performs other duties as assigned

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.