Credit Bureau Business Manager

The role:

We are seeking a Business Manager Credit Reporting Agency Management who will be at the forefront of business strategy, working closely with the three main credit reporting agencies—Experian, TransUnion, and Equifax—as well as additional credit third parties, such as Innovis, Nova Credit, and FICO. This individual will also be responsible for designing and implementing business solutions that create value across multiple platforms and products.

What you’ll do: 

• Act as the primary business liaison between the organization and credit bureau agencies.

• Develop and maintain strong business relationships with the three bureaus.

• Understand the trends in credit data errors/opportunities and work with credit bureau agencies to improve.

• Lead projects focused on the continuous improvement of credit data and bureau engagement.

• Identify opportunities to strengthen relationships with credit bureau agencies and leverage partnerships to drive business value.

• Partner with the SMO and Procurement to ensure maximum contractual leverage and business value received from each bureau relationship.

• Stay informed and address developments in the credit bureau industry and assess their impact on the organization with rules at each bureau.

• Ensure that credit reporting practices comply with applicable laws and regulations (e.g., Fair Credit Reporting Act, GDPR).

• Implement and maintain appropriate risk management controls related to credit bureau relationships.

• Provide regular reports and analysis on the status of the credit bureau relationships, data quality metrics, and dispute resolution performance.

• Coordinate and manage one view of the Credit Reporting Agency value chain from data that is sent (for free!) to the data and services we buy back from each.

What you’ll need:

• 5+ years of experience with credit data and credit processes, or a related financial services role

• Proven track record of working directly with credit reporting agencies (Experian, TransUnion, Equifax) and/or third-party credit data companies

• Strong understanding of credit data flows, operational data processes and standards

• In-depth knowledge of banking laws and regulations, including the Fair Credit Reporting Act (FCRA), GDPR, and other relevant compliance standards

• Strong analytical and problem-solving skills; ability to use data to inform strategic decisions and drive business outcomes

• Strategic thinker who can develop credit data analysis to drive results and support enterprise business goals

• Excellent verbal and written communication skills, with the ability to influence and drive value cross-functionally