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The role:
The Closing Manager will lead a team of closers through all functions in the closing process to ensure loans are closed effectively and accurately. This includes optimizing closing workflows and coaching and training the team as necessary. The manager is responsible for directing the development of the team's closers, identifying opportunities for process improvements, and creating/supporting a culture of teamwork in and outside the department.
What you'll do:
- Manage a team of 8-10 loan closers.
- Review the Closing Activity Report to track metrics for minimum requirements.
- Separate closing expectations sheet.
- Review the pipeline to ensure closing packages are all out for the current day (morning).
- Review the pipeline to see how many packages are outstanding for the next business day (evening).
- Answer emails from title, borrowers, and SoFi employees.
- Assign out rush purchases from processing.
- Assisting with escalated loan files.
- Assign files to the team if anyone is out of the office.
- Assist with problem loans and post closing process.
- Update auto assigner as needed.
- Work files on outcome reports (3 times daily).
- Conduct weekly team meetings
- Authority to make decisions on the closing team, start projects, and improve workflows.
- Makes loan-level decisions on files to get loans closed on time and in compliance with TRID.
What you'll need:
- 5 years’ experience in the mortgage industry
- 1 year of management experience
- 2 years experience in mortgage closing
- Experience with post closing and post funding (preferred)
- Bachelor’s degree (preferred)
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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