DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
The ideal candidate will have working knowledge of prepaid and debit card products, procedures, and Visa rules & regulations to ensure compliance. With experience supporting and performing advanced operational functions for the servicing and maintenance of card related products. Have the ability to manage and monitor our cardholder issue resolution processes, along with experience in performing procedural/systemic audits. This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in constantly evolving environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Assist with measuring and monitoring cardholder escalations, and work with the various teams to remediate cardholder/user issues
- Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions
- Submit and monitor issue tickets to ensure remediation
- Perform administrative duties related to system access & governance
- Perform monthly/quarterly system, process, compliance, and maintenance audits
- Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs.
- Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams
What You Bring to The Team:
- 2+ years of experience in a highly analytical role
- Debit, prepaid, credit card experience desired
- Ability to understand, analyze, and translate large data sets with a high degree of independence
- Earned wage access experience a plus
- Ability to prioritize multiple projects and complete in a timely manner
- Customer centric mentality
- Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$69,000—$90,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$63,000—$82,000 USD
Remote, Standard
$60,000—$78,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
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