Business Procedures Consultant - 14268

Description and Requirements
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In this position you be responsible for developing and maintaining business specific training. Includes working with the business leaders to assess needs, design, develop, deliver, and evaluate training and curriculums to enable the business to achieve its goals. Build and maintain strong, key partnerships across multiple levels in the business to ensure a focus on the business goals. Includes developing, implementing and executing new hire programs, as well as curriculum for business units and related job roles. Improve service delivery by utilizing training, coaching and process tools. Responsible for collaborating with the Documentation Team and creating / updating work instructions, as needed.
Key Responsibilities:

• Responsible for the full training cycle of New Hires to the team - assessing needs, designing, developing, delivering, and evaluating training and curriculums in multiple modes, such as classroom, virtual, self-directed, e-learning, and micro-learning; plus, use evaluation methods and results to continually improve training and curriculums.
• As needed, use various application, tools and techniques to maintain and update work instructions and related references, job aids, and tools
• Build critical relationships with internal clients of all levels and as needed, with external vendors.
• When working in teams, work closely with business resources of all levels and other business instructor associates within and outside the same training organization; may lead team as needed.
• Complete training related metrics, planning and completing training related logistical plans and tasks, training and work-related administrative tasks.
• Continually, acquire, apply, and reinforce related business skills and knowledge for customer specific processes; not expected to be an expert, but should be knowledgeable and functional in key systems and processes.
• Continually research, acquire, select and apply new training and learning theories, techniques, and processes.
• Responsible for continuous coaching, identifying trends within the team, and reviewing for appropriate training/coaching based upon these trends.
• Complete 1:1 training for specific areas identified by the Claim Specialist, Claim Support Specialist, Unit Leader, or Operations Manager
• Other duties as assigned to facilitate the daily activities and projects of the organization.

Essential Business Experience and Technical Skills:
Required:

• Associate must be willing to go into the office for training dependent on office location.
• 3-5 Years of FMLA/AMS and Paid Family and Medical Leave related experience
• Ability to work independently with minimal supervision.
• Demonstrated leadership skills and self-direction a must; includes the ability to lead projects and teams.
• Ability to portray professional image and exhibit strong presentation skills.
• Demonstrated ability to manage multiple, competing priorities.
• Ability to make decisions, and take action, with proven change management experience
• High School Diploma

Preferred

• College Degree

The expected salary range for this position is $60,900 - $81,200. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$60,900 - $81,200