Business Procedure Consultant

Description and Requirements
The Team You Will Join
Our team at MetLife supports the PlanSmart Financial Education program by delivering high-quality, compliant communications and resources that help employees navigate key life stages and workplace transitions. We collaborate with internal teams and external partners to develop materials for Financial Education Workshops and Transition Solutions - empowering employees with the information they need to make confident decisions. From presentations to promotional items, to compliance review and content distribution, we ensure every piece is accurate, accessible, and aligned with MetLife's standards. We are a collaborative, detail-oriented team driven by our work's impact on real people's lives.
The Opportunity
The Business Procedures Consultant is responsible for compliance submissions and edits to our program material. In this role, you'll craft clear, visually engaging communications that meet the highest quality and compliance standards, helping ensure every piece reflects MetLife's voice and values. You'll collaborate across teams from concept through launch to manage materials that inform, engage, and support key business initiatives. It's an ideal opportunity for someone who thrives at the intersection of creativity, precision, and purpose-driven work.
Success in this role requires strong attention to detail, a creative eye, and a collaborative spirit - someone who enjoys working with others to bring clear, well-designed, and compliant communications to life. The Business Procedures Consultant is responsible for maintaining a tracker and compliance process and updating our program material. You'll collaborate closely with internal and external partners in an environment where every contribution is respected, and every perspective is heard.
How You'll Help Us Build a Confident Future (Key Responsibilities)
Manage various employer and employee communications, including presentations, emails, letters, flyers, slipsheets, reference guides, and more.

• Review material for any typographical errors, statistical and source updates.
• Add visual design to the material.
• Maintain and submit program material to legal for routine compliance reviews.
• Distribute and communicate the material to various people and platforms.
• Manage print production for promotional items and program collateral.
• Track and audit shared platforms to ensure the material is most current.

What You Need to Succeed (Required Qualifications)

• 2+ years of relevant business, communications, or marketing experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
• High attention to detail and strong organizational skills
• Ability to manage time effectively, prioritize multiple tasks, and meet deadline
• Comfortable working independently and proactively learning new tools and processes
• Positive, creative, and can-do attitude with strong relationship-building skills

What Can Give You an Edge (Additional Skills)

• 5+ years of relevant business, communications, or marketing experience
• Experience in Adobe Creative Suite
• Self-starter with sound judgment and decision-making ability
• Exceptional verbal and written communication skills
• Demonstrated proficiency in layout, composition, and visual design

The salary range for applicants for this position is 53,000 to 81,200.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
53,000 to 81,200
#BI-Hybrid