Business Development Manager

A bit about us

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Canada, the United States and Australia, where we harness major courier networks to create a delivery service that levels the playing field for small businesses. 

We have made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to a successful launch and operation in the US and Canada. 

A bit about the role

As a Business Development Manager at Sendle, you play a crucial role in welcoming, converting, and onboarding businesses to our platform. Fast and personal support is important to us - we believe that positive experiences lead to lasting customer satisfaction. We're seeking an individual with the skill and motivation to navigate the full sales cycle in emerging markets: inbound lead conversion, outbound new business acquisition, and securing new parcel volume from Sendle customers.

What you’ll do

• Convert inbound and outbound leads into happy Sendle customers 
• Build and maintain a robust pipeline of new business in Canada and the US
• Develop an excellent understanding of what makes Sendle the right solution for the right customer
• Achieve growth targets and hit sales goals
• Identify and implement process improvements for an effective and collaborative workflow
• Demonstrate flexibility, adaptability, and resilience in a startup environment
• Work autonomously within a small, agile team

You have

• Success as a consultative B2B seller, solutions expert, and customer advocate
• Customer-facing experience in shipping, small parcel shipping, and/or ecommerce (required)
• Excellent phone selling skills with the ability to simplify complex problems for small business customers 
• A knack for converting inbound leads and constructing outbound pipelines by building rapport, keeping track of the details, and building excitement
• Commitment to empowering small businesses in Canada and the US
• Curiosity, coachability & an enduring 'never give up' attitude 
• Proficiency managing data in a CRM

You might have

• Verbal and written fluency in French and/or Canadian French
• Experience working with small businesses in Canada
• Expertise in Hubspot (or a similar platform)
• Training in SPIN methodology or similar consultative selling frameworks

We have

• Base salary plus incentive structure (base salary target range $70,000 to $90,000 USD depending on experience and skills)
• A globally distributed, remote-first working environment. The person in this role will WFH anywhere in the US or Canada, though candidates in Pacific, Mountain, and Central time zones will be given preference
• 20 PTO Days
• 10 Sick Days
• 12 Company Paid Holidays
• 100% company paid medical, dental, and vision benefits
• 401k and matching contributions
• Options through participation in Sendle’s ESOP
• Annual personal development budget, family leave, and more

What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

• Humble we put others first. We embrace and seek feedback from others.
• Honest we speak gently but frankly. We take ownership of our mistakes and speak the truth.
• Happy we enjoy the journey. We are optimistic and find opportunities in all things.
• Hungry we aspire to make a difference. We aim high, step out of our comfort zones and solve the hard problems.
• High-Performing we relentlessly deliver. We know the goal and work fearlessly towards it.

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us that you know this

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. If you want to be a part of something remarkable then we’re excited to hear from you.