Billing Operations Lead

The Accounts Receivable Operations team ensures Instacart’s billing is accurate, timely, and scalable across a diverse and evolving set of products and services. We’re hiring a Billing Operations Lead to own complex billing processes and programs, serving as a subject matter expert across the quote-to-cash lifecycle while partnering closely with Finance, Financial Systems, Business Development, Deal Desk, and Product.

This individual contributor role will play a pivotal part in Instacart’s 2026 roadmap, including CARBS, Billing Platform modernization, and CPQ enhancements. You will lead high-impact workstreams that improve customer experience, reduce billing defects, strengthen controls, and accelerate cash. You’ll join a Billing Operations team of 9 within a broader Accounting Operations organization of 20, with preferred locations in San Francisco or Los Angeles and flexibility for candidates across the US and Canada. If you thrive in fast-paced, ambiguous environments and enjoy solving complex billing challenges at scale, this role is for you.

• Own end-to-end billing operations for assigned product lines and key accounts, delivering on-time, accurate invoices, credits, tax application, and adjustments while meeting defined SLAs.
• Lead cross-functional workstreams for 2026 initiatives (CARBS, Billing Platform, CPQ enhancements): gather requirements, document processes, coordinate builds, run UAT, and drive rollout and change management.
• Design and implement scalable billing controls and reconciliations across CRM → CPQ → Billing → ERP; partner with Accounting on close readiness, revenue cutoffs, and audit support.
• Serve as the day-to-day SME for Salesforce CPQ, billing, and ERP integrations; triage defects, prioritize backlogs, and maintain data quality across systems.
• Monitor and report KPIs (billing timeliness, accuracy, dispute and rebill rates, DSO drivers) and translate insights into experiments and process improvements.
• Act as escalation point for complex deal structures and bespoke billing scenarios; advise BD and Deal Desk pre- and post-close to ensure billable, operationally sound terms.

Minimum Qualifications

• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.
• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.

Preferred Qualifications

• Experience implementing or migrating billing platforms or CPQ at scale, including data migrations and cutover planning.
• Experience designing CPQ product catalogs, pricing and discount logic, and approval workflows.
• Familiarity with tax engines (e.g., Avalara, Vertex) and global indirect tax implications in billing.
• Experience building self-serve dashboards and reporting in BI tools (e.g., Looker, Tableau) for billing KPIs.
• Lean, Six Sigma, or similar process improvement training or certification.
• Background with marketplace, retail media, or advertising billing models (e.g., GMV-based fees, promotions, ad spend).

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