Associate Implementation Consultant

Are you obsessed with crafting seamless onboarding experiences that lead to lasting client success?

Do you thrive in the energizing, ever-evolving environment of a fast-growing tech company?

Is your superpower breaking down complex processes and making them easy to understand?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

As an Associate Implementation Consultant, you'll support new client onboarding by configuring our software, managing timelines, and ensuring a smooth handoff from sales to go-live. You'll work with clients to understand their hiring workflows and tailor solutions to fit their needs. This role is a great opportunity to build expertise in implementation, project coordination, and client success while learning the ins and outs of our software solutions in a hands-on, fast-paced environment.

Sound like your perfect fit? We want to hear from you!

As an Associate Implementation Consultant, you will be responsible for supporting software implementation projects by configuring client accounts and managing key onboarding tasks from post-sale through launch. In this role, you will:

• Support client onboarding by gathering requirements, understanding project goals, and assisting in configuration, testing, and go-live activities
• Follow established project plans to deliver assigned implementation tasks, ensuring consistency in setup and helping clients start seeing value quickly
• Collaborate with internal teams to complete platform configurations and provide updates on task progress to keep implementation timelines on track
• Build and test platform setups for enterprise clients based on predefined requirements and configuration guidelines
• Coordinate with Client Success Managers/Directors to share key onboarding details and support a smooth transition to ongoing client support
• Assist on large or complex implementations by contributing to configuration, documentation, and testing alongside more experienced consultants
• Document configuration steps and team processes to support continuous improvement and knowledge sharing within the implementation team
• Capture client feedback and escalate recurring pain points or feature suggestions to product and implementation leadership for consideration

Required Qualifications:

• 2+ years of experience in a client-facing role, ideally in a SaaS, HR tech, or implementation/support environment
• Familiarity with HR technology systems such as HCM, HRIS, ATS, or CRM platforms (or a strong desire to learn)
• Exposure to working with mid-size or enterprise clients (2,500+ employees)
• Strong attention to detail and commitment to quality in project work
• Excellent communication skills across multiple channels
• Experience supporting discovery to understand client processes and pain points
• Collaborative problem-solver who is curious, resourceful, and open to coaching
• Available to travel up to 25% for client or team engagements
• Authorization to work in the United States

Why you should work at Paradox:

• Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
• Ability to make a big impact on a growing organization and drive your own growth
• The opportunity to be part of the team building the next big thing in recruiting technology
• Internal and external professional development, coaching, and continuous education opportunities

Learn more about our full-time and intern career opportunities at https://careers.paradox.ai/students

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