Assistant Manager Entertainment Audio/Video

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Assistant Manager, Audio/Video Technical is responsible for leading the onsite design implementation, installation, operation and maintenance of audio/video systems of assigned Entertainment projects of various scale, including marquee events, park theatrical entertainment, press events, and special projects. This position oversees day-to-day project execution, technical quality, inventory management, and logistics while partnering with Project Management, Tech Management, Audio/Video Creative, Entertainment Creative Development, Technical Services, and various vendors to ensure successful implementation of Entertainment experiences.   

JOB DUTIES

• Coordinate with the AV Creative team, in addition to the vendors and other partners to ensure successful implementation, maintenance, and operation of AV designs, equipment, and elements on assigned projects.
• Represent the AV Tech team during project meetings as required, facilitating the exchange of information between all stakeholders, providing updates, and the implementation planning.
• Working with AV Creative team and project management, presents needs and solutions for design changes and challenges in order to maintain the creative vision and design intent.
• Review and coordinate the development of Audio/Video system documentation, drawings, and project deliverables.
• Coordinate development and implementation of Audio/Video system designs based on project requirements
• Acts as a conduit of information between project teams and AV Management on assigned projects.
• Coordinate with internal teams and vendors activities, installations, commissioning, and project deliverables throughout assigned projects.
• Maintain documents and system files to ensure proper archiving of all AV systems.
• Responsible for inputting, maintaining, and tracking inventory of all Entertainment Technical AV equipment.
• Submit and track logistic requests for AV equipment as required.
• Monitor technical performance of Entertainment Audio/Video systems by reviewing show reports, maintenance documentation, and operational feedback to ensure reliable performance.
• Coordinate preventative maintenance, repairs, and lifecycle planning for Entertainment Audio/Video equipment.
• Provide day-to-day leadership and work direction to Entertainment Technical Services Audio/Video personnel during installations, rehearsals, live operations, and strikes. 
• Coordinate staffing requirements and support schedules with Entertainment Operations to meet project and operational needs.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000- $80,000

• Minimum 3 years experience in theatrical or entertainment audio/video design, implementation, or production. 
• Extensive theme park experience in technical audio/video production for live theatrical entertainment.
• Demonstrated experience leading technical teams, coordinating vendors, and managing multiple concurrent projects.
• Strong organizational, communication, and leadership skills with the ability to prioritize competing project demands.
• Confidence to effectively communicate across all lines of business, and with all levels of management.
• Ability to deal well with ambiguity and constant change, working in fast-paced environments with accelerated production schedules.
• Strong working knowledge of various software programs including but not limited to: Q-SYS, QLab, Reaper, Mainstage, Pro Tools, Dante, and IT Networking protocols.
• Strong working knowledge of various hardware systems including but not limited to: Yamaha, Allen & Heath, and QSC digital audio consoles, Alcorn McBride, Geffen, Blackmagic, Brightsign, and Gilderfluke.
• Expert ability to troubleshoot and address issues in complex systems.
• Must be willing to work weekends, holidays, and nights as required.
• Thorough knowledge of MS Excel, Word, PowerPoint, Teams and SharePoint.
• A strong passion to drive high-quality results, both end-product as well as process.

KEY COMPETENCIES

USH Entertainment Department is committed to promoting a collaborative, productive, and engaging workplace for all employees.  We require Assistant Managers to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.

General Knowledge and Skills Required: Assistant Manager, Audio/Video shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, project drawings and procedure manuals.  Be able to write reports, business correspondence and technical documentation.  Will also be able to effectively communicate, present information, and answer questions in one-on-one and group settings. Have strong interpersonal, analytical and time management skills and demonstrates the ability to work independently under pressure; proactive thinker/self-starter.

Communicating and influencing: Communicate effectively with employees, leadership, vendors, and project stakeholders across all levels of the organization. Foster productive working relationships through timely communication, collaboration, and constructive feedback. Escalate concerns appropriately while recommending practical solutions to achieve project and departmental objectives.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

QUALIFICATIONS & KEY COMPETENCIES

Maximizing resources: Work collaboratively with all employees in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees. Maintain a productive balance between the concern for people and concern for work results.

Project Management:  Coordinate multiple projects simultaneously by supporting project planning, scheduling, implementation, commissioning, and operational readiness. Monitor progress, identify risks, communicate status updates, and ensure assigned work is completed safely, efficiently, and in accordance with project objectives and timelines.

Learning and adapting:  Remain productive during periods of ambiguity, uncertainty and change.

Demonstrate a willingness to take on new challenges, responsibilities, and assignments.  Proactively utilize slower periods to improve work and/or work environment, equipment maintenance, archiving, general organization, etc.

Leadership:  Set a positive, productive and communicative tone as a leader in the department.  Partner with the leadership teams when representing policies and procedures, remaining positive with employees, and voicing concerns directly to leadership.  Lead by example through strong work ethic, sound decision-making, and a commitment to delivering exceptional guest experiences. Support departmental leadership by reinforcing company policies, promoting open communication, and serving as a trusted resource for employees and project teams.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].