Appraisal Order Analyst

The role:

The Appraisal Orders Analyst supports internal loan teams by managing the end-to-end appraisal order process to ensure timely, accurate, and compliant execution. This role exists to keep appraisal workflows moving efficiently by monitoring active orders, coordinating with Appraisal Management Companies (AMCs), and proactively addressing risks that could delay loan closings.

Reporting to the Appraisal Orders Manager, the analyst serves as a key operational partner to loan teams by maintaining visibility into appraisal status, enforcing policy, and escalating issues before they impact service levels or borrower experience.

What you’ll do: 

• Enforce Appraisal Orders policy, currently governed under the Lock Desk Policy and Procedures.
• Manage appraisal orders using Reggora, the Appraisal Orders shared inbox, and applicable Encompass pipelines to support efficient file movement.
• Monitor active appraisal pipelines to identify orders at risk and proactively escalate delays or issues to the appropriate internal teams or vendors.
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• Serve as a first point of contact between Appraisal Management Companies (AMCs) and internal loan teams to resolve questions, issues, or discrepancies.
• Assist internal partners with FHA and VA case number transfers, appraisal transfers, credit card refund and charge requests, and appraisal-related escalations.
• Monitor the shared Appraisal Orders email inbox to ensure requests are addressed within established SLAs and team performance standards are met.
• Ensure appraisal fees are accurate and orders are placed and delivered in a timely manner with approved AMCs.
• Review and respond to Reggora messages to support timely appraisal delivery and issue resolution.
• Maintain a high level of accuracy, organization, and confidentiality while managing an assigned appraisal pipeline.

This is a hybrid role requiring two days per week in the Charlotte, NC  or Frisco, TX office. The position is Monday through Friday, 40 hours per week, with overtime available based on business volume.

What you’ll need:

• Proficiency in Microsoft Excel and comfort working across multiple systems and pipelines.
• Ability to work quickly, accurately, and independently in a fast-paced, deadline-driven environment.
• Experience managing sensitive information and working under a high level of confidentiality.
• Ability to manage an assigned pipeline that includes FHA and VA loan products.
• Strong attention to detail with effective time management and organizational skills.
• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across teams.