The Account Director at PDG is responsible for leading and managing engagements with large enterprise clients, forming meaningful relationships, executing account growth strategies, and ensuring client satisfaction. This role requires strong leadership, communication, and multitasking skills, with a focus on driving account growth and delivering exceptional client experiences.
We are a full service digital agency that delivers outstanding solutions to large enterprise clients. As an Account Director at PDG, you will be empowered, accountable, and responsible for the engagements and outcomes of our most important clients.
You will form meaningful relationships with our client contacts built on respect, form and execute account growth strategies, communicate our value effectively over time, and collaborate with agency leadership and our Director team to deliver creating memorable experiences for our clients.
Requirements
- You are a proven leader of large, sophisticated accounts for digital work
- You have excellent collaboration, relationship-building, and communication skills
- You are a professional dinner guest
- You have a deep sense of empathy and a commitment to integrity
- You have stellar written and verbal communication skills
- You are smart and like to get shit done
- You are not afraid to ask questions when you are not sure
- You are extremely detail oriented.
- You can multitask with the best of 'em, meeting deadlines across multiple accounts
- You have 8+ years of experience working at a digital agency
- You believe new mistakes are good and the same mistakes are bad
- You are open to mentorship
- Be accountable for the outcomes of our top accounts - the buck stops with you
- Create and execute account growth strategies to defend and identify upsell opportunities and campaigns
- Pursue new business opportunities with clients
- Continuously communicate the value we deliver to our clients through quarterly business reviews
- Work closely with account managers on the client services team
- Work closely with project managers on accounts to ensure engagements are aligned with client objectives
- Work cross-departmentally with Directors to ensure projects are delivered successfully
- Mitigate client issues promptly and efficiently
- Act as point of escalation for clients
- Participate in account prioritization
- Report on progress to agency leadership
- Identify and define upsell opportunities and campaigns
- Track, report, and mitigate client satisfaction
Similar Jobs
eCommerce • Hardware • Mobile • Software
As a Field Sales Representative, engage customers to introduce Caper smart cart technology in grocery stores, providing demos and building relationships to drive user adoption.
Top Skills:
Caper Smart CartsComputer VisionDeep Learning
eCommerce • Hardware • Mobile • Software
The Senior Account Manager will drive performance results for Instacart’s ad products, managing campaigns, building partnerships, and presenting insights to CPG advertisers.
Top Skills:
ModeSalesforceTableau
Aerospace • Software
The Director of Business Development will develop strategies to acquire customers, lead proposals, manage relationships, and analyze market opportunities for data security products.
Top Skills:
SalesforceZoominfo
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
