Candice BigCommerce Test - 3/27/25 Offices

Oversee technical and strategic management of enterprise clients for data feed services, ensuring onboarding, account support, and growth. Collaborate cross-functionally and manage client relationships, troubleshooting and optimizing product feeds for improved eCommerce success.

As a Technical Customer Support Representative, you will provide exceptional phone, email, and chat support, educate customers, troubleshoot technical issues, and improve product functionality for merchants using the eCommerce platform.

As a Technical Support Representative, you will provide bilingual technical support, educate customers on platform features, troubleshoot issues, and enhance customer satisfaction through effective communication and solutions.